Returns & Exchanges

Return/Exchange Policy

Email: with your name and order number to begin the exchange and store credit process.

All purchases are non-refundable. In order to exchange your dress or receive store credit you must contact us within 14 days upon receiving your dress(s) and dress must show no signs of wear and have all tags attached. 

All items purchased on sale or with the use of a discount code are FINAL and NON REFUNDABLE, and so are ALL jewellery items! As well as, certain casual wear sales are final as designs are exclusive and limited!

Non-refundable items:



-Sale items or anything purchased with a discount code

-All Accessory Items (Jewelry, Hats,Bags)

Shipping: Customer is responsible for shipping fees back to Immacul8 Collection and for re-shipping for exchanges.

Processing Time:

- Once we have received your package, your exchange will be processed within 3-5 business days. You will be notified via email once it has been processed.

-All orders take 3-5 business days to be shipped.

Layaway Program Information and Regulations:

Immacul8 collection will now be offering a free of charge layaway program to all of our customers. All layaway transactions will be done by PayPal. We will require an initial payment of 30% down in order to hold your item. You will then have 30 days from your initial down payment to finalize your purchase. All layaway purchases are final and non-refundable. If you are unable to make your final layaway payment on the 30 day mark you will lose your deposit down payment.


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